Reebie Storage & Moving

Beware of this company. Everything was great until the actual move. First they lowballed the bid so the final cost was 30% higher - this was after we sold several large heavy items prior to the move that were included in the quote. I walked the salesman through the house and he say everything and said he was getting it all. The driver that delivered said their sales people do that all the tile to win the business. Second, the movers were careless and broke several items that they were paid to pack - furniture, lamps, glass picture frames. We were reimbursed for the damaged items but some of them had sentimental value and can't be replaced. They claim they don't use day laborer's but on both ends of the move I watched the driver pay them all in cash. Get several quotes and think twice about using Reebie.

Move size: 4+ Bedroom Home Service cost: $14000

I have done 3 interstate moves using national companies and never had a bad experience until I hired Reebie/Allied. I did my due diligence and had 2 other of the major companies come in to do estimates. I chose Reebie because they assured me there would be 1 driver/1 truck. This was essential. When making an interstate move you want your things moved into the truck and out of the truck once to reduce the chance of damage. Sometimes they use a shuttle to bring your things to the warehouse and then have them loaded onto the18 wheeler for the big drive to your destination. They assured me I would have the 1 truck/driver. Since I had a positive experience will Allied (in another state) in the past, their pricing was competitive and I liked Bill (Estimator), I went with them.
 
CONTRACT
Then the mistakes started. The Order of Service (contract) had to be rewritten several times due to mistakes on their end and unclear wording of payment. These rewrites then caused communication breakdowns within their team. Packers showed up a day earlier than scheduled, a company called to schedule the building of a crate that had been removed from the Order but no one told them. A hassle when you have a thousand things going on, but not a big deal in the scheme of things.
 
MOVING DAY
A shuttle showed up. Yes, a shuttle. Exactly what I did not want and was assured I would not get. Not the 18 wheeler that was going to drive my belongings the 1000 miles. And it wasn't my driver, it was a local crew. I give the corporate office credit for taking my calls in the moment of crisis, but they had no explanation and there was no solution. I had no choice if I was going to move that day. I had to have the local crew load my things onto the shuttle and take them to the warehouse for the main driver to load onto his truck. I resolved myself to this reality and let them proceed.
 
INCOMPETENT LOCAL CREW
I started seeing some of my furniture being loaded only half wrapped in blankets.. leaving sections of chairs, tables, etc exposed. I ended up having to inspect everything leaving my front door and having them re wrap a good portion of my furniture. Then I happened to look in the truck and saw a couple pieces of my furniture were actually not wrapped at all!! I was told they ran out of blankets. Yup, they loaded it without blankets because they ran out. Now how was that not going to be damaged!! Once again, called corporate office and they had blankets sent out. Had to wait 45 minutes.
 
DELIVERY
By then my move was 'red flagged' and the manager would take it from there to make sure it went smoothly. Well, she was telling me of these special steps that were being taken to ensure my belongings would arrive in good order. Only to find out from another employee that it was protocol. I told her this and never heard from her again. I was back in the hands of the coordinator. Now there's a good manager.
 
The driver was fantastic and called me throughout the delivery span to ensure me everything was on schedule. They arrived on the scheduled date and were even an hour early. They were incredibly efficient, careful, friendly and went above and beyond in helping me set some things up. Couldn't have asked for more.
 
DAMAGES
And yes, there were damages. Two pieces were beyond repair. The company was effective in resolving my claim and I appreciate that. But I can assure you if this team was competent and I had my 1 truck/driver, I wouldn't have had 5 pieces of furniture damaged!
 
TWO STARS
I’m giving them two stars for addressing my issues as they arose, the driver and delivery experience, and resolving my claim to my satisfaction in a timely manner. But with that said, I would not recommend the company. .

Service cost: $3500

We used Reebie/Allied for our move from Illinois to Arizona and I had great anxiety about the move based on all the horror stories I had read about interstate moves in general. From the salesman who came to give us an estimate to the actual movers, the experience was excellent! Our driver Juan (and who also helped with moving) was so responsive and helpful, he told me on the day they came to move us that he would be the one driving to AZ and he already knew a tentative date we could expect the furniture. The movers wrapped EVERYTHING so well, from wood tables to buffets to sofas to art work, everything was wrapped with care. Juan called me from the road and told me he would be there the day before he had initially anticipated. So, while we were told we'd get our furniture anytime between May 22 and May 27, we actually got our furniture on May 21. Not one thing broken or damaged. I can't say enough about Reebie and Allied, great job!

Move size: 3 Bedroom Home Service cost: $7000

Avoid at all costs for anything outside of a local move. The loading crew was great, but the transportation and unloading crews were terrible. First time in 10 moves that we have had to file a claim for damages (I know small things get beat up a bit in a move), and they decided to send me a $10 check for the cost of replacing a $500 table that they damaged. This after multiple phone calls, e-mails with photo, and a 3rd party rep coming out and telling me the value I have on the table is correct and the cost to repair it would be even more than replacement.

Move size: 4 Bedroom Home Service cost: $6700

Terribly disappointed with the way the long distance move of my son's household goods was handled. They took a dishonest crew member''s word and purposely vague documentation over the fact that my son's saxophone was never delivered, denying our claim! No high value paperwork was presented nor accompanied this treasured piece, and with the help of the dishonest crew, it got "confused" with a broken suitcase on the paperwork, and no one is taking responsibility for this calamity of errors! It is not as they say on their website.. the customer's satisfaction is not important! They may be a "charter company" of Allied, but they need a refresher course in keeping tract of your valuables.. and doing the Right Thing!

Move size: 1 Bedroom Home Service cost: $100

As good as Dennis and Melvin were (and they were), we couldn’t have asked for a better driver team than Bill & Pat Brewster—and if/when my wife and I have occasion to move, we’ll be sure to ask for them. They were everything a driver team should be and more—professional, courteous, great sense of humor, and by evidence of their rig, intelligent business people. And speaking of their rig, I’m always amazed at how the drivers are able to maneuver those things in the tightest of situations—but theirs was the longest tractor/trailer combination I’ve ever seen, and Bill had no trouble positioning it in Mike’s apartment complex and at our house at the end of a cul-de-sac. . . truly remarkable! In all respects, Bill & Pat were the best I’ve ever seen, and I hope I’m around when they receive “Van Foreman of the Year” honors; I’m confident that it’ll happen sooner or later. Anyway, thanks again. If there’s anything that I can ever do to return the favor, please don’t hesitate to ask. P.S. I should mention, too, that Dionne was very pleasant and accommodating as well; seems you have a good team all around at Reebie.

Service cost: $400

Reebie sales side was very professional. Bill Reuking made me feel at ease with the move and answered any and all questions without delay. The management on the Chicago side was excellent as well coordinating the move. The packing crew meticulous and very professional. The goods arrived to Seattle a few days before planned .. even better! So what could be wrong..And then the goods came off the truck..Damages, damages, damages. The goods were moved on and off four different trucks between Chicago and Seattle - despite being told it would be one truck during the sale. The delivery crew did not want to check the inventory of the 300 boxes moved. They told me to trust me that everything made it. I insisted that all be inventoried against the bill of lading. At which point the female driver huffed and puffed and said they didn't have time. To further discourage me she said all furniture would unwrapped in the middle of the street and brought in without protection and then proceeded to bash my bed frame and crack the headboard in the entrance door. She turned to me and said see I told you so!I purchased $100,000 worth of insurance to cover very expensive furniture, paintings and bike to make sure in case something went wrong I will be covered full replacement value. Unfortunately Reebie claim that they did not damage anything despite photographic evidence with before and after photos showing otherwise. Mira in the claims department is hopeless. Promises to get back to you in a couple days. A week later nothing. After ring and emailing several more times she says she needs another week!I am now left with over $21,000 worth of heavily damaged goods which Reebie will not repair/replace. Reebie have gone completely silent say they will no longer speak with me. As for my friend Bill Reuking the attentive salesman - he gives me email addresses and tells me to try someone else. When asked for a postal address or phone number to contact these people directly .. silence. I should listened to other reviews. I have had to cancel the charge on my credit card and despite getting the $7900 back on the move from my bank I have lost $13,000 more in damaged goods. Reebie Allied do their best to get your business, but once they have it they don't care. If something goes wrong they don't want to know you - especially Bill Reuking. He wants you out of his hands as fast as possible. Truly disappointing.

Service cost: $7985